Tag Archives: Corporations

Clearwire

Wow, today I had the chance to test out Clearwire Wireless Internet. It is like a cable modem or dsl but wireless. You get a thin modem, with a power supply and Ethernet cable. You plug in and you get an ip. Easy as 1-2-3. 1.5 MB download too. I could see myself getting one for like my truck or something. It is only 39.99 for the big package, 17.99 for the small package. If I wasn’t locked in a year contract I’d probably get it. The only thing I see is that it blocks port 80, like all ISP’s, so you can’t run a website on port 80.

Something to look into for sure.

Clearwire



Charter Revisited

Well, I switched back to Charter. 1 year of 3 MB internet, digital cable with all movie channels, and DVR for 60 bux. Can’t beat that. The DVR interface is kind of slow, but overall I think it will work (for a year at least)



Are ISP’s just stupid??

Are Internet Service Providers dumb? Why when end users call in for tech support on their connection, the first thing they get told is to “turn off your firewall”. Are you kidding me? Most users don’t have a hardware router or firewall to block all the bad stuff, just software firewalls, and when an ISP tells them to turn it off, they will get hacked in 10 minutes. ISP tech support is just lazy. Instead of troubleshooting and fixing someone’s internet connection (which is their job) they tell them to turn off their firewalls. It is like this: I have a problem getting my car started, so I call a local shop, and they tell me to unlock and open all my doors, and then it will work. Well maybe it will work, but everything will get stolen out of my car (I know that isn’t the best analogy, but it sort of works).

I have had three people call me and tell me that this is what the ISP told them to do. Two from Astound and one from Charter. WTF are these ISP’s thinking?? It just makes me mad when people take the lazy route.

END USERS: IF YOUR ISP TELLS YOU TO TURN OFF YOUR FIREWALL OR ANTIVIRUS – TELL THEM THAT YOU RATHER PUT YOUR WALLET AND BELONGINGS OUT IN YOUR YARD FOR SOME PASSERBY TO JUST WALK BY AND TAKE.

I can’t stress this enough. DO NOT TURN OFF YOUR FIREWALL!!!!!!!

The bad guys:

Charter

Astound



Astound Vs. Charter

So I finally broke down and bought my first “Video on Demand” movie last night from Astound cable. It was so cool, I would have to say it was like I was watching the DVD. I ordered a pizza, and I could just pause the movie to go pay the delivery guy.

Astound also has DVR capabilities, like TiVo. I don’t think the software on for the DVR part is as complicated as TiVo, but it works. You can search by actor or anything, just channel, date, title. I have run into a few glitches, but a hard reset of the box gets things running again.

As far as internet, I don’t know, I have heard from many people who have Astound that their internet goes down a lot. The only time mine has stopped working, I first got an email from Astound telling me when and why, at least 3 days in advance.

Charter on the other hand, the internet was down pretty much 3 times a week, and my cable modem needed replacing. When I called to get a new one, they said “Come pick one up”. I said “Come bring me one, I didn’t break it, It is just defective”. I heard when you bring a defective cable modem back to Charter they just put it back in the rotation without even fixing it, so six months down the road some schmuck will get a bad cable modem. How nice is that?

As for the cable, Charter didn’t have DVR or VOD. When I called to cancel, that is why I told them I was canceling. The guy (from some call center eight states away) was like “But we might have that in the next year, please stay!!”. Sorry, get with the times please. And once I think about it, Astound’s digital cable navigation system is like light years ahead of Charter’s.

I am also pretty sure Astound customer service is local, which is cool too.

Charter should focus more on local than big picture. They will end up falling into the same pit as many companies before them. Astound can deliver the same services, plus more, and deliver them better. Before I switched I was a devout Charter guy, now I would have to say Astound all the way. Oh, and BTW – It is cheaper!!

Astound Broadband

Charter Communications